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1000 7th St
Clarkston, WA | 99403
509-758-2556
3521 7th Street
Lewiston, ID | 83501
208-743-9464

Feedback Form

In order to serve you better, we know that it is important to accept any criticisms along with praise to excel in our business. We encourage you to provide us with your genuine comments on how well we served you in your time of need.

Personal Information
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Funeral Home Related Feedback

Name of the Funeral Director who assisted you:


1. Why did you choose our funeral home? (Choose all that apply)
Service pre-arranged Religious affiliation
Recommended by clergy Recommended by friend
Previously served family Reputation
Location Facilities
Prices Other: 

2. How did you hear about our funeral home?
Newspaper Yellow Pages
Recommended by clergy Getting to know you
Funeral Home Employee Reputation
Other (please specify):  

3. During the arrangement conference, did you find the information provided helpful in making your selections? (please select only one)
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4. Was our staff courteous?
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5. Would you please rate the following, if the apply. (choose only one response for each item)
Satisfied Neutral Dissatisfied
Initial contact with our firm
Arrangement conference
Merchandise selection
Appearance of deceased
Visitation
Arrangement co-ordination
Appearance of facilities
Staff attitude

6. Please respond to the following statement,"The prices charged by our funeral home were reasonable." (Choose the one that applies)
I Agree I Disagree Not Sure

7. Based on your experience, would you recommend our funeral home to others? (If the answer is no, please explain below in the provided comments box)
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Our Services

We understand that it is not always possible to pay respects in person, & hope that this small token will help. You can search for your loved one using the form below.

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Book of Memories™

Memorialization at its best, any family member or friend can take advantage of this free service by creating an account and a book to memorialize their loved one.

Daily Grief Support by Email

Grieving doesn't always end with the funeral: subscribe to our daily grief support email, designed to help you a little bit every day, by filling out the form below.

Weekly Email Tips to Support a Grieving Friend

Those grieving are in great need of support. If a close friend has recently experienced a loss, fill out the form below to subscribe to our weekly tips and find out how you can be most helpful.

Proudly Serving the Communities of Asotin, Clarkston, Pomeroy, Lewiston, Lapwai, Anatone, Juliaetta, Kendrick, Moscow, Pullman, Culdesac, Craigmont, Orofino, Uniontown, and Colton
(509) 843-3761 Richardson-Brown Funeral Home | 750 Columbia Street | Pomeroy, WA 99347 | Fax: | Email: 208-743-9464 Mountain View Funeral Home & Crematory | 3521 7th Street | Lewiston, ID 83501 | Fax: 208-746-7002 | Email: (509) 843-3761 Richardson-Brown Funeral Home | 750 Columbia Street | Pomeroy, WA 99347 | Fax: | Email: 509-758-2556 Merchant Funeral Home | 1000 7th St | Clarkston, WA 99403 | Fax: 509-758-5871 | Email: merchant@clarkston.com 509-758-2556 Merchant Funeral Home | 1000 7th St | Clarkston, WA 99403 | Fax: 509-758-5871 | Email: merchant@clarkston.com